Hello,
This is the Ragnarok Online: Zero operations team at Gravity Co., Ltd.
After the regular maintenance on Wednesday, December 19th, an issue occurred where the 
Costume Headgear Exchange Coupon did not disappear when used to attempt a costume exchange.
This issue was fixed through the emergency maintenance on Wednesday, December 19th.
Regarding this, we have confirmed the game data for repeated acquisition of costume items using the Costume Headgear Exchange Coupon between the regular maintenance on Wednesday, December 19th and the emergency maintenance on Wednesday, December 19th,
and have completed the full retrieval of the affected items.
-
Mjolnir: 120 units (batch retrieval completed) -
Brynhild: 0 cases
We sincerely apologize for the inconvenience this issue has caused,
and would like to inform you of the compensation that has been decided as follows.
- All-Server EXP Increase Event
-
Period: After the emergency maintenance on December 19, 2018 ~ December 24, 2018, 10:00
-
Details: An additional 20% will be added to the existing 50% EXP increase event from the Winter Promotion, for a total of 70% provided.
- Statue NPC Summon
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Period: After the emergency maintenance on December 19, 2018 ~ December 24, 2018, 10:00
-
Location: Please visit the Statue NPC located in front of the south gate of Payon.
-
Effect: Free of charge to use, and can be reset unlimited times during the period.
We apologize once again for the inconvenience caused by this matter,
and will strive to prevent similar issues from occurring in the future.
We are truly sorry for the inconvenience this has caused.
Thank you.