Hello,
This is the Gravity Co., Ltd. Ragnarok Zero Operations Team.
We would like to inform you that the movement settings for the contents of the 
Zero 2nd Anniversary Package, which has been on sale since December 11, 2019 (Wed), have been changed.
The 
All In One Ring item, obtainable from the 
2nd Anniversary Package Bonus Box provided as a bonus upon purchasing the Zero 2nd Anniversary Package, will be changed from being completely untradeable/unmovable to being movable to Storage during the regular maintenance on December 18, 2019.
Regarding this item option change, if you purchased the Zero 2nd Anniversary Package between December 11, 2019 (Wed) and December 18, 2019 and wish to withdraw your purchase, please submit the following information through a 1:1 inquiry, and we will assist you after confirmation.
■ Refund Process
- [1:1 Inquiry] > [Payment Inquiry] > [Refund] > [Refund Request]
[How to Apply]
① ID (the ID for which the refund is requested)
② Full Name (name of the ID owner)
③ Bank Account Number / Bank / Account Holder Name (bank account under the ID holder's <real name>)
④ Reason for Refund
⑤ Contact Information
We apologize for any confusion caused by this item setting change, and we will continue to strive to improve Ragnarok Zero.
Thank you.
Gravity Co., Ltd. Ragnarok Zero Operations Team