Hello. This is the Gravity Ragnarok Zero Operations Team.
We would like to inform you about the issue where Season Costumes are being obtained from 3:1 Exchange Boxes.
After the regular maintenance on Wednesday, August 4th, it was confirmed that some of the 2020 Summer Season Costumes could be obtained from 3:1 Exchange Boxes, and the fix has been completed along with today's regular maintenance.
We apologize for the confusion caused in your gameplay. If you obtained the said Season Costume from a 3:1 Exchange Box and would like to request a rollback, please submit a request through the Customer Center 1:1 Inquiry, and we will assist you sequentially after checking the game records.
■ Restoration Target
- Cases where the following Season Costumes were obtained from 3:1 Exchange Boxes after the regular maintenance on Wednesday, August 4th, 2021, and are currently in possession
■ Season Costume List
Costume Half Rim Glasses
Costume Balloon Hat
Costume Sunday Hat
Costume Baby Polar Bear
Costume Baphomet Hat
Costume Himelmez's Wig (Blue)
Costume Himelmez's Wig (Yellow)
Costume Himelmez's Wig (White)
Costume Himelmez's Wig (Light Purple)
Costume Himelmez's Wig (Pink)
Costume Himelmez's Wig (Blue Green)
Costume Himelmez's Wig (Black)
Costume Himelmez's Wig (Brown)
■ How to Request Restoration
- After storing the Season Costume in your character's inventory or storage, submit a request through the Customer Center 1:1 Inquiry (Please state the name of the Season Costume you wish to have restored and the approximate date of the exchange)
■ Restoration Details
- After retrieving the obtained Season Costume, the [3:1 Exchange Box] and the [3 Original Costumes] used for the exchange will be restored
We sincerely apologize once again for the inconvenience caused by this issue, and we will do our best to prevent the same problem from occurring in the future.
Thank you.
Gravity Ragnarok Zero Operations Team